Refund policy
We hope that you'll be delighted with your products when they arrive but if anything isn't right we are on hand to help. Contact us at info@coleandrider.com for assistance and we'll get back to you promptly.
Return and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You are welcome to exchange your product for another product of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at info@coleandrider.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and Issues
We take every care to ensure your products are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace any of our products that have been used.
If your package arrives damaged you may return your unused product(s) for a full refund within 14 days of delivery. Please contact us for further details info@coleandrider.com
We will notify you once we’ve received and inspected your damaged item and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.